Dec 20, 2010
Multi-Recipient Forwards in Helm and Smarter Mail
It is fairly simple to have mail Forwarded in both Helm and Smarter Mail. You can set it to store or delete upon Forward. The tricky part is if you wish to Forward to more than one recipient. This needs to be done in Helm and if you don’t have access to Helm controls contact us to do this procedure for you.
Although Helm has a nice easy section called Multi-Recipient Addresses, it won’t allow Forwards from an ACTIVE email account. This is set-up for outside senders who might email support@ or marketing@ so that those emails could go to various people in the organization without having to set up email accounts under those names or for deleted accounts of people who may have left the organization.
This is also how we will trick Helm into allowing us to Forward to Multiple Addresses for a temporary period when we might not want to delete the actual email account, say if someone was out on extended leave or a long vacation.
First we set up a Multi-Recipient Addresses Forward for a non-existent email account say IAmAway@MyCompany.com. The @MyCompany.com must be your email domain name. Have the IAmAway@MyCompany.com Forward to the addresses you wish, for example we will use bob@MyCompany.com and jim@aol.com. Notice that the Forward from has to contain your domain but the Forward to could be to any email account. Then just go to the active account you wish to have the Forwards coming from, say jane@MyCompany.com and initiate a Forward to IAmAway@MyCompany.com.
Now when an email comes to jane@MyCompany.com it will Forward to IAmAway@MyCompany.com which will then trigger the 2nd Forward to bob@MyCompany.com and jim@aol.com.
It seems like a lot of effort and extra work, I agree, but that is the easiest way to Forward automatically from one active email account to multiple accounts. Don’t ask me why it doesn’t allow for it without these extra steps.
Contact helpdesk@ag-is.com or go to http://www.ag-is.com/Corporate/Support.aspx if you have a hosting support contract and you need assistance.